Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and, just as importantly, what we cannot. We publish research-based guides to casinos not on GamStop for readers in the UK. We are a review site, not a casino, so we cannot access your casino account or change a decision a casino has made.

Who you are contacting

You are contacting the editorial team behind bedscotsoc.org.uk. We review casino features, bonus terms, payments, withdrawals and protections, and we keep our pages updated as terms change. Our reviews are based on research and checks of published information. We do not claim to have deposited, played or withdrawn at any casino.

The site is for adults aged 18 and over. Please do not send us messages if you are under 18.

What we can help with

• Corrections. If a bonus, wagering requirement, minimum deposit or payment detail on our pages looks out of date, tell us which page and which casino. Casino terms change often, so reader reports are useful.
• Questions about our guides. If a term such as wagering requirements, game contribution, bonus cashout limits or KYC checks is unclear, we will try to explain it.
• Method and rankings. You can ask how we assess casinos. Commission does not buy position in our rankings, and we are happy to explain our approach.
• Suggestions. Tell us what you would like covered, such as payments, sports betting or support quality.
• Business and editorial enquiries. Introduce your organisation and say what you have in mind. Any commercial relationship will not influence how we rank casinos.

What we cannot do

We cannot resolve disputes with a casino. That includes delayed withdrawals, closed accounts, voided winnings or bonus disagreements. We cannot recover money, confirm the status of your account, or act as an intermediary. We also cannot guarantee any casino's behaviour, and we do not describe any operator as completely safe.

If you have a problem with a casino, this is the usual order of action:

1. Gather your account email, transaction records, screenshots and the bonus terms you accepted.
2. Contact the casino's customer support in writing, so you have a record.
3. Use the casino's formal complaints procedure if support does not resolve it. Check the terms for any stated deadlines.
4. If the casino names an independent dispute body, ask it for help. Availability and powers vary between operators and licensing regimes, so check what applies.

Be aware that casinos not on GamStop are generally licensed overseas rather than by the UK Gambling Commission. UK-regulated complaint routes and protections may therefore not apply. Our guide to trusted non GamStop casinos in the UK explains licensing and what to check before you register.

How to write to us

Use the contact details or form provided by the site. We do not publish personal addresses in our articles. A clear message helps us reply faster. Include:

• The page title or address you are writing about.
• The casino name and the detail in question, such as an offer or a withdrawal limit.
• Where you saw the information, ideally with a screenshot and the date.
• Your reply email address.

We read messages and reply where a reply is needed. We do not promise a fixed response time, and busy periods can mean a wait. Please never send passwords, full card numbers or identity documents.

How we handle corrections

When you report a change, we check it against the casino's own published terms where they are available. We separate three things: what we have confirmed, what the casino advertises, and what remains unresolved. If we cannot verify a claim, we will say so rather than guess. Offers shown on the site are advertised by the operators, and conditions such as wagering, expiry dates, maximum bets and cashout caps apply. Information on our pages was last checked on 1 October 2026.

If gambling is causing you harm

If gambling is affecting your finances, relationships or wellbeing, please seek support before anything else. GamCare offers free, confidential help in the UK through its National Gambling Helpline on 0808 8020 133 and its online chat. You can also register with GAMSTOP to exclude yourself from UK-licensed gambling sites, and use deposit and loss limits, self-exclusion tools and gambling blocking software on your devices. Gambling is not a way to make income or fix money problems.

Whatever your question, we would rather you ask than guess. We look forward to hearing from you.